FAQ

General

How can I find your offers?

Subscribe to our newsletter to receive the latest offers from us. Otherwise, check out our current promotions here.

Where can I find your products in physical store?

Our products are currently available with our retail partners. Find a store near you here.

I forgot to use a discount code. Can I get a refund?

Discount code must be applied during checkout. No refunds will be made for cases where customers fail to enter the discount code after order is confirmed.

Can I cancel an order? I changed my mind.

We can attempt to cancel the order if it has not been shipped. If your order has been processed and dispatched, no cancelations are allowed.

Canceled orders are subjected to a 10% administration fee of the total order value.

Do your products come with a warranty?

Neoflam, Cookcell, Ablue and Violeds product do not have warranty. If you encounter any issues or have concerns about your purchase, please do not hesitate to reach out to our customer support team.

For FinaMill products, please refer to this limited warranty policy here.

Gift with Purchase

Free gift is not reflected in my order. What should I do?

Free gift is automatically added to your order when you reach the minimum purchase requirement. We are unable to include the free gift if it is not reflected in your order.

Can I choose my preferred color for the free gift?

Free gift with assorted colors will be given randomly at XTORIA's sole discretion. We do not accept exchanges or returns of free gift.

General Terms & Conditions

Free gift is available on a 'while stocks last' basis and is non-exchangeable, non-refundable and non-transferable.

Neoflam

What are Neoflam products made?

The core material of Neoflam cookware is aluminum and coated with a layer of ceramic non-stick known as Xtrema® or Ecolon. Our ceramic non-stick coating is made from natural minerals and does not contain harmful chemicals like PTFE (polytetrafluoroethylene), PFOA, PFAS, Lead and Cadmium.

Can it be used on induction?

All Neoflam cookware are build to be compatible with induction hob. However, we cannot advise on the compatibility with any specific brand or model of induction hob as certain induction hobs are more sensitive.

Is Neoflam cookware oven safe?

Neoflam cookware can be heated up to 150°C in the oven. Be sure to remove the glass lid before putting the pan into the oven.

How do I clean my pans?

Clean with warm, soapy water and a non-abrasive sponge while the cookware is hot. Avoid the dishwasher as the detergent can damage the non-stick coating.

What type of tools should I use with Neoflam cookware?

Wooden or silicone utensils are all great to use with your Neoflam products. Rough, sharp edges of metal utensils can damage the non-stick coating, and we strongly recommend that you avoid these.

I accidentally scratched my Neoflam pan. Is it safe to use?

Yes, it is safe to use your scratched Neoflam pan. Our ceramic non-stick is made from natural ingredients which are all 100% safe to use in contact with food (and FDA approved). Plus, the absence of potentially dangerous chemicals like PTFE, PFOA, PFAS, Lead, and Cadmium means that there is no chance of harmful materials leaching into your food, even if you accidentally scratch or overheat your pan. The only real downside to using a scratched pan is the non-stick surface may not be as efficient as it used to be.

Does Neoflam ceramic non-stick wear over time?

Yes, all non-stick coatings will slowly wear off given frequent use. But with delicate care and cleaning, Neoflam cookware is designed to last years!

Cookcell

What are Cookcell products made?

The core of Cookcell cookware consists of a tri-ply construction with a layer of aluminum sandwiched between two layers of stainless steel. This tri-ply design ensures excellent heat distribution and retention, allowing for even cooking across the entire surface of the cookware.

The unique aspect of Cookcell cookware is its non-stick surface. Cookcell features a patented hexagonal patterned non-stick surface that combines the benefits of stainless steel and non-stick cookware.

Can I use Cookcell on induction?

All Cookcell cookware are build to be compatible with induction hob. However, we cannot advise on the compatibility with any specific brand or model of induction hob as certain induction hobs are more sensitive.

Can I use metal utensils on Cookcell?

Yes, Cookcell cookware is designed to be durable and withstand the use of metal utensils. However, it is still important to exercise caution when using metal utensils to preserve the longevity of the non-stick surface.

To maintain the quality of your Cookcell cookware, it is generally recommended to use wooden, silicone, or other non-abrasive tools whenever possible.

Is Cookcell dishwasher safe?

Please refrain from putting the cookware in the dishwasher as the detergent can damage the non-stick coating. Clean with warm, soapy water and a non-abrasive sponge while the cookware is hot.

Ablue

Where can I use Curble Chair?

Curble Chair acts as a supplementary tool for posture correction so it can be placed on any chairs and flat surfaces.

Can I wash the seat cushion?

You may clean the chair with a damp cloth and dry the chair before using it again.

Can children use Curble Chair?

Absolutely. It is best to train and correct your child's sitting posture from young. Curble Kids is specifically designed for children between the age of 4 to 12 years old.

I have been diagnosed with spinal disease (e.g. scoliosis). Can I use Curble Chair?

If you currently have a spinal diseases or injuries, please consult your respective doctors before using Curble Chair. Curble Chair is a supplementary tool that provides support and corrects your sitting posture. Curble Chair may prevent you from getting spinal diseases but it is not able to treat the current spinal diseases that you may have.