FAQ
General
Where can I find your products in a physical store?
You can find our products at our retail partners' locations. Use our store locator to find a store near you.
I forgot to use a discount code. Can I get a refund?
Discount codes must be applied at checkout. Unfortunately, we cannot provide refunds or adjustments if a discount code is not entered at the time of purchase.
Can I cancel an order? I changed my mind.
If you’ve changed your mind and want to cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been processed or shipped, it is no longer eligible for cancellation.
Please be aware that canceled orders are subject to a 10% administration fee of the total order value.
Do your products come with a warranty?
Neoflam, Cookcell and Ablue products do not come with a warranty. If you have any issues with your purchase, please contact our customer support team and we’ll do our best to assist you.
FinaMill products come with a limited warranty. Please refer to our limited warranty policy for more details.
Can I select the color of my free gift?
The color of the free gift cannot be chosen. It will be included on a random basis and is subject to availability.
The free gift is missing from my order. What should I do?
The free gift is automatically added to your order if you meet the minimum spending requirement. Unfortunately, if the free gift is not reflected in your order, we are unable to provide it.
Neoflam
What are Neoflam products made?
The core material of Neoflam cookware is aluminum, which is coated with a layer of ceramic non-stick coating known as Xtrema® or Ecolon. This coating is made from natural minerals and is free from harmful chemicals such as PFAS, PTFE, lead and cadmium.
Can Neoflam cookware be used on induction?
Yes, Neoflam cookware are build to be compatible with induction hob. However, we cannot advise on the compatibility with any specific brand or model of induction hob as certain induction hob are more sensitive.
Is Neoflam cookware oven safe?
Neoflam cookware is oven safe, but only the cookware body can be used in the oven. It can withstand temperatures up to 150°C. Please remove the glass lid before placing the cookware in the oven.
Can I use metal utensils with Neoflam cookware?
No, the sharp edges of metal utensils can damage the ceramic coating. We recommend non-abrasive alternatives with your Neoflam cookware (eg. silicone or wooden).
Can Neoflam cookware go in the dishwasher?
Avoid using the dishwasher as the detergent can damage the ceramic coating. Clean your pans with warm, soapy water and a non-abrasive sponge while they are still hot.
I accidentally scratched my Neoflam cookware. Is it still safe to use?
Yes, it is safe to use your scratched Neoflam cookware. Our ceramic coating is made from natural minerals and is 100% safe for contact with food, as it is FDA approved.
Since it doesn’t contain potentially harmful chemicals like PFAS, PTFE, lead and cadmium there is no risk of harmful materials leaching into your food, even if the pan is scratched or overheated. However, keep in mind that the non-stick surface may not perform as efficiently as it did before the scratch.
Cookcell
What are Cookcell products made?
Cookcell cookware features a tri-ply construction, with a layer of aluminum sandwiched between two layers of stainless steel. This design ensures excellent heat distribution and retention for even cooking across the entire surface.
A unique aspect of Cookcell cookware is its patented hexagonal-patterned non-stick surface, which combines the benefits of stainless steel with the ease of non-stick performance.
Can Cookcell cookware be used on induction?
Yes, Cookcell cookware are build to be compatible with induction hob. However, we cannot advise on the compatibility with any specific brand or model of induction hob as certain induction hob are more sensitive.
Can I use metal utensils on with Cookcell cookware?
Yes, Cookcell cookware is designed to be durable and can handle the use of metal utensils. However, to preserve the longevity of the non-stick surface, it is best to use metal utensils with caution. For optimal care, it is generally recommended to use wooden, silicone or other non-abrasive tools whenever possible.
Can Cookcell cookware go in the dishwasher?
Avoid using the dishwasher as the detergent can damage the ceramic coating. Clean your pans with warm, soapy water and a non-abrasive sponge while they are still hot.
Why does food keeps getting stuck on my Cookcell pan?
When using Cookcell cookware, the main factor is to maintain a low heat setting. Additionally, consider the following key points:
- Ensure that oil is adequately heated before you start cooking.
- Distribute the oil evenly across the cooking surface.
Ablue
Where can I use Curble Chair?
The Curble Chair is a supplementary tool designed for posture correction and can be used on various surfaces. You can place it on a desk chair, dining chair, office chair, gaming chair, couch, bed, floor, and more.
Can the seat cushions be washed?
No. You can clean the cushions with a damp cloth and ensure it is dry before using it again.
Can children use Curble Chair?
Curble Chair Kids is a posture corrective chair developed for children ages 12 and younger and it can be used to teach growing children about the importance of proper posture.
I have been diagnosed with spinal disease (eg. scoliosis). Can I use Curble Chair?
If you have any spinal diseases or injuries, please consult your doctor before using the Curble Chair. While the Curble Chair is designed to support and correct your sitting posture, it is a supplementary tool that can help prevent spinal issues but cannot treat existing spinal conditions.