General
Our products are available at selected retail partners across Singapore. Find your nearest store here.
Discount codes must be applied at checkout and cannot be retroactively credited after a purchase has been completed.
Yes. If your order has not yet been shipped, please contact us as soon as possible at info@xtoria.com.sg with your order number and the changes you'd like to make, and we'll do our best to assist you.
However, if your order has already been shipped, we're unable to make any further amendments.
Yes, you may cancel your order provided it has not yet been shipped. To request a cancellation, please contact us as soon as possible at info@xtoria.com.sg with your order details.
Please note that a 10% administration fee (calculated based on your order total) will be deducted from your refund for all cancelled orders.
As we strive to process and dispatch orders promptly, we're unable to accommodate cancellations once an order has been shipped. We encourage you to reach out at your earliest convenience should you need to cancel an order.
Shipping & Delivery
We currently only ship within Singapore.
Shipping is free on all orders above $50. Delivery fee is $6 for orders below $50.
All local deliveries are handled by SPX Express.
We aim to process all orders within 1 to 2 business days. During peak periods, including Chinese New Year, Hari Raya, National Day, Deepavali, Christmas and other festive seasons, processing time may be slightly longer due to high order volumes.
Once processed, your order will be handed over to our courier partner. Estimated delivery time for local orders are 1 to 3 business days.
We appreciate your patience and are committed to ensuring every order reaches you on time.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number via SPX Express. You may track your parcel through the link provided here.
We're happy to assist with address changes provided your order has not yet been handed over to our courier partner. Please contact us as soon as possible with your updated delivery address and we'll do our best to help.
Please note that if your order is already in transit, we are unable to make changes to the delivery address.
You're welcome to indicate a preferred delivery date in your order notes. However, please note that we are unable to accommodate requests for specific delivery times (e.g., at 12pm, before 3pm, or after 7pm).
If no one is available to receive the parcel at the time of delivery, our courier will leave it in a safe location such as your riser, shoe cabinet, or outside your gate. Please ensure a secure spot is accessible to avoid any inconvenience.
Returns & Warranty
All sales are final. We do not accept returns or refunds.
We're so sorry this happened. Please contact us within 7 calendar days of receiving your order with your order number, along with clear photos of the defect or the incorrect item received and we will do our best to make it right for you.
Our products come with a limited warranty. For full details on coverage, please refer to our Warranty Policy.
Promotions & Free Gifts
Free gift colors are selected at random based on availability. We appreciate your understanding that we're unable to accommodate specific color requests.
Free gifts are automatically included with eligible orders that meet the minimum spend requirement. If the free gift does not appear in your order, it is likely that the minimum spend threshold was not met at the time of purchase. Unfortunately, free gifts cannot be added after an order has been placed.
If you believe there has been an error, please don't hesitate to reach out to our customer support team at info@xtoria.com.sg — we'll be glad to assist!
Bulk & Corporate Orders
We'd love to hear from you! For corporate orders or brand collaboration enquiries, please contact us at info@xtoria.com.sg and our team will get back to you as soon as possible.