Simply create an account on our website. Once registered, you’ll automatically be enrolled in the program and can start earning points with your purchases.

To earn points on purchases, you must be signed in to your account at the time of purchase. Points are awarded based on the transaction's purchase amount, excluding any discounts. Please note that taxes and shipping charges do not count toward earning points.

To redeem your points:
1. Log into your account here and click on the launcher.

2. Under the 'REWARDS' section, click 'REDEEM' next to the reward you want to claim.

3. Add the redeemed product to your cart and apply the discount code before checking out.

4. Please note that once a redemption request is submitted, it cannot be changed, and any deduction of Xtoria Rewards points cannot be reversed.

5. Points from Xtoria Rewards are non-transferable, have no cash value, and cannot be exchanged, sold, or returned.

To check your points balance, simply log in to your account and click on Xtoria Rewards at the bottom right of the page to view your rewards information. Your current points balance will be displayed on the dashboard.

If you have any issues or need further assistance, feel free to contact our customer support team.

Points typically expire 12 months from the date they were earned. Earned points that have expired will not be refunded.

Please ensure you were logged into your account during the transaction or engagement. It can take a few minutes for our system to process and apply points to your account.

If you don’t see the points reflected within 24 hours, please contact our customer support team with your order details or engagement information, and we’ll help resolve the issue.

Xtoria Rewards voucher cannot be combined with promotional codes. You can use either a loyalty coupon or a promotional code on a single transaction, but not both together.

Unfortunately, we do not offer free delivery for rewards redemption. Delivery fees will apply if your total purchase falls below $60 after discounts and/or gift cards are applied.

To proceed with your redemption, you have two options:

1. Pay for Delivery: Choose to pay the delivery fee for your redemption items.
2. Make a Fresh Purchase: Alternatively, make an additional purchase to meet the minimum amount for free delivery. This allows you to redeem your rewards without extra delivery costs.

If your order is returned or canceled, any points associated with that order will be deducted from your account balance.

For assistance with your Xtoria Rewards Program account, please contact our customer support team. Provide details about your issue and we’ll help resolve it as quickly as possible.

As a member of the Xtoria Rewards Program, you agree to the following:

1. Discounts applied using codes do not qualify for points, and taxes and shipping charges are not eligible for earning points.
2. All rewards are subject to availability at the time of redemption.
3. Xtoria reserves the right to change, alter, substitute, or terminate terms and conditions at its sole discretion and at any time.