FINAMILL LIMITED WARRANTY

Thank you for choosing FinaMill. We stand behind the quality and craftsmanship of our products and are pleased to offer you this limited warranty.

The limited warranty covers FinaMill spice grinder only. Accessories are excluded from warranty coverage.

The limited warranty applies exclusively to FinaMill spice grinder purchased through the following authorized channels in Singapore:
Our official website: www.xtoria.com.sg
Our official stores on e-commerce marketplace: Shopee / Lazada
Departmental store partner retailers: Takashimaya / OG / Isetan / TANGS / Metro 

WARRANTY COVERAGE

Xtoria warrants that your product will be free from defects in material and workmanship under normal household use. The warranty period begins on the original date of purchase:

During the warranty period, Xtoria will at its discretion, repair or replace any product found to be defective due to manufacturing faults.

In the event that a different product is received from what was originally ordered and no exchange request is raised, the warranty coverage will apply based on the product that was purchased, not the product received.

EXCLUSIONS & LIMITATIONS

This limited warranty does not cover:

• Damages resulting from misuse, abuse, negligence, accidents or improper use contrary to product care instructions.
  

• Damages including scratches, chips, discoloration, fading, stains, minor cosmetic imperfections or other changes resulting from normal wear and tear to the product.
  

• Damages caused by improper cleaning methods, improper storage, exposure to liquid, dishwasher usage, unauthorized modifications or unauthorized accessories.
  

• Damages caused by battery leakage, corrosion, or improper handling of batteries (including use of incompatible, counterfeit or expired batteries).
  

• Battery life of FinaMill spice grinder (USB Rechargeable model).
  

• Commercial use of the product.
  

• Products purchased from unauthorized retailers, overseas retailers or second-hand sources.
  

• Products received as Gift with Purchase (GWP).

Original Purchaser

This warranty applies only to the original purchaser and must be supported by a valid proof of purchase (receipt, invoice or order confirmation).

Non-Transferable

This warranty is non-transferable and is valid only for products purchased in Singapore through authorized channels (refer to above).

No Refunds

This limited warranty does not provide for refunds. Warranty service is limited to repair or replacement of the defective product only.

Warranty Period

Any repair or replacement under this warranty does not extend or renew the original warranty period, which remains at either one (1) year or two (2) year from the original date of purchase.

HOW TO MAKE A CLAIM

To obtain warranty service, please follow these steps:

1. Provide
   - Proof of purchase (receipt, invoice or order confirmation)
   - Original product packaging box
   

2. Contact Xtoria Customer Service at info@xtoria.com.sg

3. Describe the defect and provide photographs or videos of the product for reference.

Xtoria reserves the right to determine whether the defect falls under warranty coverage. If covered, Xtoria will repair or replace the product, or offer a comparable replacement if the original model is no longer available.

LIMITATION OF LIABILITY

This warranty is limited to the repair or replacement of the product only. Xtoria shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product.

Xtoria reserves the right to update these terms without prior notice.