NEOFLAM — 1 Year Limited Warranty

Covers Neoflam cookware only. Kitchen accessories and non-cookware items are excluded.

What's Covered

Xtoria warrants your product to be free from defects in materials and workmanship, provided it is used as intended under normal non-professional use, and following instruction care for a period of 1 year from the date of purchase. If a defect is found, Xtoria will, at its discretion, repair or replace the product. This Limited Warranty is valid only in Singapore.

What's Not Covered

• Abuse, commercial use, or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the product instructions
• Cosmetic damage, such as scratches, dents, scuffs, stains, discoloration, color changes, minor paint chips, normal wear and tear, or other nonfunctional changes in the appearance of the product that occur during normal handling and use by any party and which do not impair the functionality of the product as intended
• Damage due to improper storage
• Any accident caused by fire, flood, natural occurrences etc
• Commercial, professional, or workplace use
  
• Interior and exterior coating damage due to improper storing, excessive heat, or metal or sharp utensils
• Damage arising from thermal shocks, drops, improper use, failure to follow the use and care instructions, or an unauthorized modification or repair
• For coatings: non-stick deterioration, discoloration, warping, or metal separation due to high heat, prolonged heat exposure
• Damage caused by the use of scouring pads, steel wool, abrasive cleaners, bleach and other similar products
• Products purchased from unauthorised, overseas, or second-hand sources
• Items received as Gift with Purchase (GWP)

Disclaimer, Limitation on Liability

• Valid for the original purchaser only, supported by a valid proof of purchase (receipt, invoice, or order confirmation)
• Non-transferable and valid only for products purchased in Singapore through authorised channels
• No refunds — warranty service is limited to repair or replacement of the defective product only
• Repair or replacement does not extend or renew the original warranty period